No one service or solution fits all client types.
Many of our client relationships have been developed over nearly 20 years but year on year we onboard new clients too.
| Ad hoc | Frequent | Contractual | |
|---|---|---|---|
| Customer Category | 1 or 2 projects per year A one off translation / localization requirement |
Minimum 3 or 4 projects per month Frequent translation /localization requirements |
Minimum 5 – 10 projects per month Daily multidisciplinary translation requirements / high annual project volume |
| What we offer | • Most cost-effective solution • Customer service support for future collaboration needs |
• Preferential rate card • Dedicated Project Manager • Order Online • Year on Year Cost Savings |
Sole Supplier Agreement • Preferential rate card • Dedicated Project Manager • Order Online • Maximised Year on Year Cost Savings |
| Benefits | ✓ ISO Quality accredited translation supplier ✓ Consultancy Service ✓ Best service/price solution recommended ✓ Dedicated project manager (PM) ✓ Specialist Translation Supplier |
✓ ISO Quality accredited translation supplier ✓ Consultancy Service ✓ Training on use of Client Portal ✓ Optimised translation workflows ✓ Translation Memories (TMs) ✓ Use of latest AI technologies ✓ Access to full services ✓ Efficiency through use of single or limited no of translation supplier (if applicable) |
✓ ISO Quality accredited translation supplier ✓ Consultancy Service ✓ Training on use of Client Portal ✓ Optimised translation workflows ✓ Translation Memories (TMs) ✓ Use of latest AI ✓ Access to full services ✓ Efficiency through use of single multiservice supplier |