McFelder Translations are our ‘go-to’ translation company. No matter what demands and challenges we throw their way, they always deliver…
Scott Newland, Chief Operating Officer, ECS
Founded in 2001, European Customer Synergy (ECS) is a complete facilities management (FM) service provider and advisor with a network of leading FM partner companies delivering bespoke solutions throughout Europe. Partner companies are all successful businesses in their own right, each excelling in the FM arena.
ECS has mastered the challenge of creating a cross-border standard in terms of quality, communication and service provision. Shared best practice makes the company’s grouping a state-of-the-art alliance, which can handle even the most complex FM portfolios.
ECS effectively delivers comprehensive pan-European solutions which are tailored for local success. Clients know that with their facilities management requirements in ECS’s capable hands, they can instead spend their time focussing on their core business.
ECS has been working with McFelder Translations since 2011 and, in the words of ECS’ Chief Operating Officer Scott Newland, McFelder are seen as their ‘go-to’ translation company – and that holds good not just for ECS’ own requirements, but for those of their partner companies and clients too.
Scott says: “Our mission at ECS is to deliver outstanding facilities management services at the right price through exceptional people, with a focus on permanent improvement.
“Our own mission statement could just as easily be applied to the way in which McFelder Translations work with us. They are always ‘on their game’ and never seem fazed by anything we throw at them, no matter how demanding or challenging”.
The primary language used by the ECS management and sales teams is English – but with the business being truly pan-European, tender documents arrive from potential clients in a multitude of languages. Because time is always critical in the tender process, ECS needs a rapid response, and the McFelder team not only offer the speedy turnaround required; they do so with unfailing accuracy.
This allows ECS to distribute documents across their network quickly and efficiently so that their local teams can play a vital role in the sales and contract conversion process.
Once contracts have been won, ECS then has an equally demanding requirement: the accurate translation of scopes of work, service levels, audit tools and other documents from English into a host of local languages, thus ensuring that the teams on the ground can actually deliver their services exactly as promised in the original contracts.
Much of the translation work that McFelder undertakes for ECS is in the form of technical legal contracts and agreements. This demands not only absolute accuracy and attention to detail, but also needs the correct interpretation, by appropriately-skilled human translators, of the nuances contained within such complicated documents.
The final word comes from Scott Newland: “McFelder is the only translation service I have worked with that delivers with such accuracy and within such tight deadlines.
“At ECS we work hard so that our clients can focus on their core business whilst we take care of their facilities management. In the same way, McFelder allows us to focus on our core business whilst they deliver the very best translation support. It’s a complete partnership approach and one that we value most highly”.