The client has a period of up to 10 days after receipt of the translation to advise if they are not totally satisfied. We respond immediately to any negative feedback from the client and do everything we can to resolve the complaint. The client must provide specific examples of where they do not agree with the translation and the project manager will liaise with the translator for their opinion about the client´s complaint and/or preferences.  We work closely with the client to ensure the best possible outcome can be achieved and go to whatever lengths required to find a satisfactory resolution.