Client satisfaction is something that forms a fundamental part of our business and our established clients continue to collaborate with us year on year. At McFelder we always look to improve our performance and to excel in every aspect of the business. We do ask established clients to complete a short client satisfaction survey once a year and after the first project for any new clients. The results are carefully analysed and form part of our annual quality audit. The findings are then used to identify where we can further enhance the customer experience.